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Frequently Asked Questions


A. Even if you follow the guidelines for creating a new password, there are certain words that are considered too common to be secure. If the password you entered was not accepted, please enter a different password and try again.

Be sure to enter a combination of 6 to 25 characters, using at least one letter and number and optionally, special characters like "!", "?" or "&". Always store your password in a safe place, and remember that passwords are case sensitive.

A. We’re here to help! Answers to some common issues are:

Can I still sign in with my old Username?
Yes, just enter your Username in the email field on the sign-in page. If this doesn’t work, try again by entering your email address.

Can I cancel my account online?
No, your account can only be cancelled by emailing us.

A. From time to time, we may ask you to update your password, you may forget your password or you may want to update your password. Regardless of the reason, you may reset your password by:

Requesting an Email
You may request an email that contains a link to reset your password. If you do not receive the email within a few minutes, please check your spam folder. The email will come from guest.services@imagineeringparks.com

Be Sure Your New Password Meets Our Requirements
Enter a combination of 6 to 25 characters, using at least one letter and number and optionally, special characters like “!”, “?” or “&”. Always store your password in a safe place, and remember that passwords are case sensitive.

For assistance with these or any account-related issues, please email us here. Guests under age 18 must have parent or guardian permission to email.